Chris Muller

Web Development Spot

Risk factors involved in determining cost:

In the words of Ronald J. Baker in "Implementing Value Pricing":

  1. Performance risk is the chance the service provided will not perform or provide the benefit for which it was purchased.
  2. Financial risk is the the amount of monetary loss incurred by the customer if the service fails.
  3. Time loss risk refers to the amount of time lost by the customer due to failure of the service.
  4. Opportunity risk refers to the risk involved when customer must choose one service over another.
  5. Psychological risk is the chance that the purchase of a service will not fit the individual's self-concept.
  6. Social risk is closely related to psychological risk, and refers to the probability a service will not meet with approval from others who are significant to the customer making the purchase.
  7. Physical risk is the chance a service will actually cause physical harm to the consumer.
Our Guarantee:
Our work is guaranteed to the complete delight of the customer. If you are not completely satisfied with the services performed by Chris Muller we will, at your option, either refund the price or accept a portion of said price that reflects your level of value received.

Any dissatisfaction should be communicated in writing to Chris Muller within 10 days from the provision of the service after which it will be considered as satisfactory.

Furthermore, if you ever receive an invoice without first having authorised the service, payment terms, and price, you are not obligated to pay for that service. 

Our price and payment terms will be given upfront before you make a decision.